Description
Frequently Asked Questions
Does the Amazfit Active Max smartwatch work with Apple iPhone and Android mobile phones or devices?
- Yes, Amazfit Active Max is compatible with both Apple iOS and Samsung, Google or other Android OS based mobile phones.
Can I make or receive calls with the Amazfit Active Max smartwatches?
- Yes, the Active Max supports Bluetooth phone calls and texts.
Does it support third-party music apps like Spotify and Pandora?
- Third-party music apps can’t be installed directly into the watch but the Amazfit Active Max does have music player controls when playing off your mobile device.
Does the Zepp App sync with sports and fitness apps?
- Yes, the Zepp app does sync with certain fitness, heath, or sports apps such as Strava, adidas Running, TrainingPeaks, komoot, Relive, Google Fit, Apple Health. Availability of certain apps may vary depending on your country or region. Apple Health is only available on iOS devices, and Google Fit is only available on Android devices. Please contact support.na@amazfit.com for further information.
How long does the Amazfit Active Max smartwatch battery last?
- With up to 25 days of battery life under typical use.
Is the Amazfit Active Max smartwatch waterproof? If so, how deep can it go?
- Active Max features a water-resistance grade of 5 ATM, meaning it can withstand pressure equivalent to 50 meters or 164 feet of static water depth for up to 10 minutes.
Why doesn’t the Amazfit Active Max smartwatch package include a USB-C cable?
- Amazfit is committed to sustainability, striving to minimize environmental impact and promote waste reduction across its products and operations. Many users already have an extra unused USB-C cable. If you do not have one, please reach out to our Customer Support at support.na@amazfit.com.
My Amazfit smartwatch’s Bluetooth keeps disconnecting from my mobile device, how do I fix this?
- If your Amazfit smartwatch’s Bluetooth keeps disconnecting from your mobile device, please ensure that both the Zepp app and your device’s operating system are up to date. Restart your smartwatch, then try reconnecting via Bluetooth. If the problem persists, consider performing a factory reset on your watch. For further assistance, contact support at support.na@amazfit.com.
